Welcome to the Camp Chef pellet grill video help page. Here you can find answers and step-by-step videos on the following topics listed below. As always, if an issue pursues, please contact our customer support team and we will be happy to help.

We stand behind the quality of our pellet grills 100%; however, even the best grills may need replacement parts or occasional maintenance from time to time. We've put together the most common maintenance procedures that you'll face as a pellet grill owner and put them together in helpful walkthrough videos.

Need to clear out the wet pellets that are locking up your auger? Want to replace your temperature control panel? We have these guides and more. Check it out below.

Frequently asked questions

Why won’t my pellet grill reach 500 degrees?

Check to see how far open the chimney is and try closing the chimney down. If it is a windy/breezy day that can also affect the temperature. We also recommend that you only use Camp Chef pellets as that can vary the temperature. Finally, make sure the thermocouple inside the grill is not leaning left—it needs to be standing straight up. On colder days, that is a lot of steel to heat up, therefore we suggest a pellet blanket, close chimney down and keep out of wind.

Can I convert my pellet grill into a slide grill?

No, we do not have any kits or directions to do so. You would have to drill out the grill and this would void out any warranties on grill.

Why is my grill not heating up?

Try checking a couple things. Check to make sure you have pellets in the hopper. Check the burn cup for pellets. Pull the Ash Cleanout lever then remove the cup from the bottom of the grill and check for pellets there.

What is the difference in a vertical pellet smoker and pellet grill?

A pellet smoker and a pellet grill are two types of outdoor cooking equipment that use wood pellets as fuel. However, they have some key differences. A pellet smoker is specifically designed for smoking food. It uses low heat and smoke to slowly cook and infuse food with smoky flavor. Pellet smokers typically have a tall, cylindrical design and are ideal for long, slow-cooking methods like brisket, ribs, and pulled pork. A pellet grill, on the other hand, is designed for both grilling and smoking. It uses wood pellets as fuel to produce heat and smoke, but it also has a traditional grill grates that allow for direct and indirect grilling. Pellet grills offer the convenience of cooking with wood pellets, as well as the versatility to cook a wide range of foods, from steaks and burgers to smoked meats and fish. In conclusion, a pellet smoker is best for slow-cooking methods that focus on infusing food with smoky flavor, while a pellet grill is better for traditional grilling and a wider range of cooking methods. The choice between a pellet smoker and a pellet grill depends on the type of cooking you prefer to do.

My Ash Cleanout is stuck, what do I do?

There is a protectant we use on the raw steel, and when it heats up, it all goes down to the bottom of the grill, causing the two to stick together. Try hitting the bottom of the grill, with a rubber mallet, in an upward motion or from the inside of the grill, downward. This should free the two pieces.

What does a FLAME error mean?

This happens when the fire in the grill goes out or falls below a certain temperature and does not go back up. This happens more so in the winter months. In colder weather, close the chimney down almost all the way down, to keep the heat in the grill. Also, make sure the pellets are dry and do not have any moisture in them. If they crumble easy, then they have moisture in them.

Why does my app keep force closing or crashing?

This may happen if you have an outdated version of the app. Go to the App store or Google Play Store and check for updates. Please update to the latest version if there is one available. If that doesn’t work, try restarting your phone or uninstalling and reinstalling the app.

Do I need a mobile application to use my grill?

No. The app is not required to use your grill. You can still set temperatures and adjust Smoke Numbers from the controller itself.

Can I run one grill with multiple mobile devices?

Yes. Each grill you set up will be connected to your Camp Chef Connect user account. You can run a grill on any device that is logged in to your account.