Welcome to the Camp Chef XXL Pro video help page. Here you can find answers and step-by-step videos on the following topics listed below. As always, if an issue pursues, please contact our customer support team and we will be happy to help.

Frequently asked questions

Is it normal for smoke to be coming out from the smoke box?

There is a gasket around the smoke box, but this is not airtight either. Sometimes the air flow inside the grill will force smoke to escape around the smoke box and other small holes in the body when using the smoke box.

What is the difference in a vertical pellet smoker and pellet grill?

A pellet smoker and a pellet grill are two types of outdoor cooking equipment that use wood pellets as fuel. However, they have some key differences. A pellet smoker is specifically designed for smoking food. It uses low heat and smoke to slowly cook and infuse food with smoky flavor. Pellet smokers typically have a tall, cylindrical design and are ideal for long, slow-cooking methods like brisket, ribs, and pulled pork. A pellet grill, on the other hand, is designed for both grilling and smoking. It uses wood pellets as fuel to produce heat and smoke, but it also has a traditional grill grates that allow for direct and indirect grilling. Pellet grills offer the convenience of cooking with wood pellets, as well as the versatility to cook a wide range of foods, from steaks and burgers to smoked meats and fish. In conclusion, a pellet smoker is best for slow-cooking methods that focus on infusing food with smoky flavor, while a pellet grill is better for traditional grilling and a wider range of cooking methods. The choice between a pellet smoker and a pellet grill depends on the type of cooking you prefer to do.

Why does my app keep force closing or crashing?

This may happen if you have an outdated version of the app. Go to the App store or Google Play Store and check for updates. Please update to the latest version if there is one available. If that doesn’t work, try restarting your phone or uninstalling and reinstalling the app.

Do I need a mobile application to use my grill?

No. The app is not required to use your grill. You can still set temperatures and adjust Smoke Numbers from the controller itself.

Can I run one grill with multiple mobile devices?

Yes. Each grill you set up will be connected to your Camp Chef Connect user account. You can run a grill on any device that is logged in to your account.

All XXL Pro Parts (PGSBXXL)